{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-docs/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Starrtec integration","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"starrtec-integration","__idx":0},"children":["Starrtec integration"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"starrtec--tyro-connect","__idx":1},"children":["Starrtec / Tyro Connect"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The Starrtec / Tyro Connect integration allows Starrtec customers to access third party food ordering apps directly to their POS (Point of Sale). 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See the full guide here: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/assets/starrtec-setup-for-external-apps.f839dfb6943d59cdcb5b9ea64c998332f48187f8eccd98f7db432787aeb83e2c.1b888465.pdf"},"children":["Starrtec Setup for External Apps"]}]}]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Best support contacts:"]}," ","To make an enquiry or raise a ticket, please contact Starrtec on ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@starrtec.com.au?subject=POS+Integration"},"children":["support@starrtec.com.au"]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"configuring-starrtec--tyro-connect-integration","__idx":6},"children":["Configuring Starrtec / Tyro Connect integration"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Step by step instructions can be found here: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/assets/starrtec-setup-for-external-apps.f839dfb6943d59cdcb5b9ea64c998332f48187f8eccd98f7db432787aeb83e2c.1b888465.pdf"},"children":["Starrtec Setup for External Apps"]}," ","Trouble shooting and error messages – see pg 7 & 8 of ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/assets/starrtec-setup-for-external-apps.f839dfb6943d59cdcb5b9ea64c998332f48187f8eccd98f7db432787aeb83e2c.1b888465.pdf"},"children":["Starrtec Setup for External Apps"]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"starrtec---pos-specific-behaviour","__idx":7},"children":["Starrtec - POS specific behaviour"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Locations page of the Tyro Connect portal – ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://portal.connect.tyro.com/locations"},"children":["https://portal.connect.tyro.com/locations"]}]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["On the top right you will see ‘Unknown location status’. This is because the POS connects to the Starrtec cloud server, not Tyro Connect directly. It is recommended that if you are experiencing connectivity issues that you contact your POS provider/reseller."]}]},{"$$mdtype":"Tag","name":"p","attributes":{"style":{"textAlign":"center"}},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/unknown-location-status.c06e71763570f353552b906ea6c5d73042115124a841e80eb6f6f20be6c0438c.bce3853c.png","alt":"Unknown Location Status"},"children":[]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"rejected-orders-by-the-pos","__idx":8},"children":["Rejected orders by the POS"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Orders are being rejected by the POS with the reason ‘No customer present’, ‘No Location to send to' or ‘internal error’ - this is typically momentary due to a brief network drop or the POS can't communicate with the server. It will usually auto-resolve within a few minutes."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"issues-at-venue","__idx":9},"children":["Issues at venue"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["If there is an issue at the venue (e.g. implementation, printing, stock item mapping etc.) - contact ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@starrtec.com.au?subject=Venue+Issues"},"children":["support@starrtec.com.au"]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"printing-issues","__idx":10},"children":["Printing issues"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Starrtec support is the primary contact for the venue - ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@starrtec.com.au?subject=Printing+Issues"},"children":["support@starrtec.com.au"]},". Some specific printing issues are mentioned below:"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"dockets-not-printing","__idx":11},"children":["Dockets not printing"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Confirm Tyro Connect is working (orders are going into the POS). If it is working but the dockets are still not printing, then you can contact ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@starrtec.com.au?subject=Printing+Issues"},"children":["support@starrtec.com.au"]}," to troubleshoot the issue."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"dockets-not-printing-for-drinks-only","__idx":12},"children":["Dockets not printing for drinks only"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This is likely an issue with the configuration at the venue. This will have to be actioned by Starrtec support team at ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:support@starrtec.com.au?subject=Printing+Issues"},"children":["support@starrtec.com.au"]},"."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"item-not-recognised","__idx":13},"children":["Item not recognised"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["When an item or item modifier is not recognised (does not exist on the POS) it will print to the open web order item that was created."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"tyro-connect-onboarding-for-merchants","__idx":14},"children":["Tyro Connect onboarding for merchants"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Step-by-step guide on how a merchant can create and manage their Tyro Connect account."]}]},"headings":[{"value":"Starrtec integration","id":"starrtec-integration","depth":1},{"value":"Starrtec / Tyro Connect","id":"starrtec--tyro-connect","depth":2},{"value":"Current integrations","id":"current-integrations","depth":2},{"value":"Upcoming integrations","id":"upcoming-integrations","depth":2},{"value":"Summary","id":"summary","depth":2},{"value":"Minimum version requirements","id":"minimum-version-requirements","depth":2},{"value":"Configuring Starrtec / Tyro Connect integration","id":"configuring-starrtec--tyro-connect-integration","depth":2},{"value":"Starrtec - POS specific behaviour","id":"starrtec---pos-specific-behaviour","depth":2},{"value":"Rejected orders by the POS","id":"rejected-orders-by-the-pos","depth":2},{"value":"Issues at venue","id":"issues-at-venue","depth":2},{"value":"Printing issues","id":"printing-issues","depth":3},{"value":"Dockets not printing","id":"dockets-not-printing","depth":4},{"value":"Dockets not printing for drinks only","id":"dockets-not-printing-for-drinks-only","depth":4},{"value":"Item not recognised","id":"item-not-recognised","depth":4},{"value":"Tyro Connect onboarding for merchants","id":"tyro-connect-onboarding-for-merchants","depth":2}],"frontmatter":{"seo":{"title":"Starrtec integration"}},"lastModified":"2026-09-03T06:28:30.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/getting-started/connecting-your-pos/starrtec","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}