{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-docs/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition"]},"type":"markdown"},"seo":{"title":"Welcome to Tyro","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"welcome-to-tyro","__idx":0},"children":["Welcome to Tyro"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Tyro’s Partner Certification Team supports eCommerce developers integrating the Tyro PAY API. We"," ","guide you through the entire process, from scoping and development to certification and production"," ","deployment."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"certification-process","__idx":1},"children":["Certification Process"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To ensure PAY API integrations are secure, reliable, and compliant with payment scheme"," ","requirements, Tyro requires all integrations to complete a mandatory Technical Review . Integrations"," ","must not be used in a live environment until the Technical Review has been passed."," ","The Technical Review includes tests to validate:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Functionality"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Performance"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["User experience"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Compliance with regulatory and payment scheme standards"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Upon successful certification, your integration is onboarded, documented, and supported with clear"," ","instructions for our support team to assist mutual clients effectively."]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"warning","name":"Disclaimer"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Please note:"]}," If any changes or additional features are made to your PAY API project after certification, you are required to submit them to Tyro for testing and approval."," ","Improper implementation of these changes may result in significant financial impact to merchants."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"support-channels","__idx":2},"children":["Support Channels"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you have any further questions or need to raise a support request, please use our new ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"https://tyropayments.atlassian.net/servicedesk/customer/portal/149"},"children":["Integration Support Portal"]},"."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For account or merchant specific technical issues:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Email: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:cs@tyro.com"},"children":["cs@tyro.com"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Phone: 1300 00 TYRO (8976)"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Resources: Access FAQs and support articles at Tyro Help Center"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For new integration requests or to join the Tyro Partner program:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Email: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"mailto:partner-managers@tyro.com"},"children":["partner-managers@tyro.com"]}]}]}]},"headings":[{"value":"Welcome to Tyro","id":"welcome-to-tyro","depth":1},{"value":"Certification Process","id":"certification-process","depth":2},{"value":"Support Channels","id":"support-channels","depth":2}],"frontmatter":{"seo":{"title":"Welcome to Tyro"}},"lastModified":"2026-09-10T06:51:58.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/online-payments/pay-online/going-live/certification","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}