Starrtec Integration

Starrtec / Tyro Connect

The Starrtec / Tyro Connect integration allows Starrtec customers to access third party food ordering apps directly to their POS (Point of Sale). Customers from across Australia are live with partners including, me&u, Chewzie, Hubster, Order with Google and more. The integration allows merchants to save time and money by having all orders routed to one central place in the POS.

Current Integrations:

• Food Ordering 1.0

Upcoming Integrations:

• Menu Sync 1.0
• Bookings 1.0
• Loyalty 1.0
• Sales Data 1.0
• Payments 1.0

Summary

• Minimum version requirements
• Configuring your Starrtec / Tyro Connect Integration
• Issues at Venue
• Tyro Connect Onboarding for Merchants

Minimum Version Requirements

• Starrtec Minimum Version: 3.8.216
• Connection specifics Webhook cloud integration – POS connects to the Starrtec cloud server, not Tyro Connect directly.
  • Printing set up: See steps 2-6 for printing specific set up here: Starrtec Setup for External Apps
  • Sales type set up: In the POS Flags tab – tick ‘Is Web Order’. See the full guide here: Starrtec Setup for External Apps
• Best support contacts: To make an enquiry or raise a ticket, please contact Starrtec on support@starrtec.com.au .

Configuring Starrtec / Tyro Connect Integration

Step by step instructions can be found here: Starrtec Setup for External Apps Trouble shooting and error messages – see pg 7 & 8 of Starrtec Setup for External Apps

Starrtec - POS specific behaviour

Locations page of the Tyro Connect portal – https://portal.connect.tyro.com/locations

• On the top right you will see ‘Unknown location status’. This is because the POS connects to the Starrtec cloud server, not Tyro Connect directly. It is recommended that if you are experiencing connectivity issues that you contact your POS provider/reseller.

Rejected orders by the POS

• Orders are being rejected by the POS with the reason ‘No customer present’, ‘No Location to send to' or ‘internal error’ - this is typically momentary due to a brief network drop or the POS can't communicate with the server. It will usually auto-resolve within a few minutes.

Issues at Venue

• If there is an issue at the venue (e.g. implementation, printing, stock item mapping etc.) - contact support@starrtec.com.au

Printing issues

Starrtec support is the primary contact for the venue - support@starrtec.com.au. Some specific printing issues are mentioned below:

Dockets not printing

Confirm Tyro Connect is working (orders are going into the POS). If it is working but the dockets are still not printing, then you can contact support@starrtec.com.au to troubleshoot the issue.

Dockets not printing for drinks only

This is likely an issue with the configuration at the venue. This will have to be actioned by Starrtec support team at support@starrtec.com.au.

Item not recognised

When an item or item modifier is not recognised (does not exist on the POS) it will print to the open web order item that was created.

Tyro Connect Onboarding for Merchants

Step-by-step guide on how a merchant can create and manage their Tyro Connect account.