There are two kinds of status updates that you can send to Tyro Connect to indicate how the order is progressing: mandatory status updates (that allow us to track order properly) and optional status updates (that will positively impact user experience if the connected App can handle such status update).
The mandatory status updates that you must send to indicate if the POS was able to successfully handle the order are:
ACCEPTED - POS accepted the order and it will be fulfilled.REJECTED - POS failed to handle the order and the order will not be fulfilled.READY - The order is ready to be picked up by the customer.Orders that stay in the CREATED state for longer than two minutes will be automatically rejected and no further update is possible.
The optional status updates are:
BEING_PREPARED - order is being preparedOUT_FOR_DELIVERY - order was dispatched for delivery (where applicable)FULFILLED - The order has been picked up by the customer and is fulfilled (this will not apply if the order was dispatched for delivery).CANCELLED_BY_MERCHANT - the merchant cancelled the order and it will not be fulfilledCANCELLED_BY_CUSTOMER - customer contacted merchant and cancelled the orderNo body content. Order updated successfully
The status updated request failed. The new status is not a valid transition from the current order status.
{- "status": "ACCEPTED"
}{- "error": "Order status conflict. Order status REJECTED cannot be updated to ACCEPTED."
}