Introduction

Release Notes (Version 1.0)

This version of the Booking API allows a POS to retrieve a filtered list of bookings from the Booking App and update a booking, this allows POS who do not have native booking functionality to support booking integrations via Tyro Connect. We have also introduced the ability to add new asset types.

  • Create a new Booking from the App
  • Create walk-in from the POS
  • Update an existing Booking
  • Retrieve & filter a list of bookings from the POS
  • Retrieve a list of changes that have been made to a booking

Release Notes (Version 0.1)

We have heard from our merchants that Booking and Reservation apps are valuable for supporting their business.

We have learned how much extra work it puts on the Merchants and their POS to accept these Apps. For Merchants, the effort to seat the reservation both into the Booking app and the POS (particularly during busy periods) can be quite onerous. For Apps, there is limited visibility into the status of that reservation in order to know when to open up the table for more customers.

The goal of Tyro Connect’s Booking API is to alleviate both of these problems by developing an API that has been specifically designed to support all types of Booking Apps. The key value proposition for POS Partners is that one integration with our Booking API unlocks different Booking Apps for Merchants and will share the status of the reservation back to Booking App Partners. For Merchants, to be able to seat a reservation from either their POS System or their Reservation App saves time and eliminates errors. Version 0.1 of the Booking API supports the following:

  • Seating a reservation in either the POS or the Booking App
  • Sharing table status based on events from the POS back to the Booking App

Overview of Booking Scenarios

New Booking from App Partner

When a customer makes a booking through a Booking partner the sequence is as follows:

  • Tyro Connect receives the booking and notifies the Point of Sale of the booking.
  • Depending on the integration the POS is notified either via webhooks or websockets about the booking.
  • It is then up to the POS to fetch the booking details using the provided tcBookingId.

The sequence diagram below depicts this flow:

New booking from App

New Walk in Booking

In scenarios where a customer walks in to the restaurant without a booking, the POS will need to inform the Booking partner about the booking. The sequence is as follows:

  • Customer walks into the restaurant
  • POS user creates a booking on the system which creates the booking on Tyro Connect
  • Tyro Connect then pushes this information to the Booking partner through their webhook integration

The sequence diagram below depicts this flow:

New booking from App

During the Meal

Once the customer has arrived for the booking and started dining. The POS starts sending Tyro Connect all updates about the order:

  • Customer is seated at the table, the POS publishes the SEATED event to Tyro Connect
  • Once the customer starts ordering items the table status is set to DINING status on the POS. If integrated with the Sales API the POS also sends the order information with their SKUs.
  • The table status is set to CLOSING when the customer has asked for the bill/check and then to FINALISED when the table is available again.
  • Tyro Connect then pushes all order updates to the Booking partner through their webhook integration.

The sequence diagram below depicts this flow:

New booking from App

Table statuses

Status Description
SEATED The customer is seated at the table
DINING The customer has started ordering their meal
CLOSING The customer has asked for the check/bill
FINALISED The customer has paid the bill and the table is available again

Booking Status Lifecycle

The booking object has a predefined set of statuses it can progress through. The status is reflected by the bookingStatus field on the booking. These can be viewed from the diagram below:

New booking from App

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