Starrtec Integration

Starrtec / Tyro Connect

The Starrtec / Tyro Connect integration allows Starrtec customers to access third party food ordering apps directly to their POS (Point of Sale). Customers from across Australia are live with partners including, me&u, Chewzie, Hubster, Order with Google and more. The integration allows merchants to save time and money by having all orders routed to one central place in the POS.

Current Integrations:

  • Food Ordering 1.0

Upcoming Integrations:

  • Menu Sync 1.0
  • Bookings 1.0
  • Loyalty 1.0
  • Sales Data 1.0
  • Payments 1.0


  • Minimum version requirements
  • Configuring your Starrtec / Tyro Connect Integration
  • Issues at Venue
  • Tyro Connect Onboarding for Merchants

Minimum Version Requirements

  • Starrtec Minimum Version: 3.8.216
  • Connection specifics Webhook cloud integration – POS connects to the Starrtec cloud server, not Tyro Connect directly.
  • Best support contacts: To make an enquiry or raise a ticket, please contact Starrtec on .

Configuring Starrtec / Tyro Connect Integration

Step by step instructions can be found here: Starrtec Setup for External Apps Trouble shooting and error messages – see pg 7 & 8 of Starrtec Setup for External Apps

Starrtec - POS specific behaviour

Locations page of the Tyro Connect portal –

  • On the top right you will see ‘Unknown location status’. This is because the POS connects to the Starrtec cloud server, not Tyro Connect directly. It is recommended that if you are experiencing connectivity issues that you contact your POS provider/reseller.

Unknown Location Status

Rejected orders by the POS

  • Orders are being rejected by the POS with the reason ‘No customer present’, ‘No Location to send to' or ‘internal error’ - this is typically momentary due to a brief network drop or the POS can't communicate with the server. It will usually auto-resolve within a few minutes.

Issues at Venue

  • If there is an issue at the venue (e.g. implementation, printing, stock item mapping etc.) - contact

Printing issues

Starrtec support is the primary contact for the venue - Some specific printing issues are mentioned below:

Dockets not printing

Confirm Tyro Connect is working (orders are going into the POS). If it is working but the dockets are still not printing, then you can contact to troubleshoot the issue.

Dockets not printing for drinks only

This is likely an issue with the configuration at the venue. This will have to be actioned by Starrtec support team at

Item not recognised

When an item or item modifier is not recognised (does not exist on the POS) it will print to the open web order item that was created.

Tyro Connect Onboarding for Merchants

Step-by-step guide on how a merchant can create and manage their Tyro Connect account.

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